\nAbout the Role

The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of clients and interfaces with internal teams to achieve the best client service. The ICAM is responsible for all critical steps to provide our clients a seamless payroll process from input to pay date. The ICAM will participate in ongoing client account services training and will be responsible for contributing to internal projects while developing and learning their ongoing client base.

The ICAM is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report into the Supervisor of client services. The ICAM is responsible for ensuring the overall quality, accuracy, and on-time delivery of specified country payroll while increasing client satisfaction.

Things You\'ll Do

• To assess if the solutions continue to fit clients\' needs throughout the implementation and drive change if needed
• Participates in ongoing training sessions on company protocols for payroll management and client services for the first 3-6 months of the initial start date.
• Assists with internal projects and works alongside other departments to achieve companywide goals while training on Celergo\'s processes and protocols.
• Works effectively within the team to ensure all department deadlines and payroll deadlines are met.
• Responsible for generating reports to analyze, audit, reconcile and verify country-specific payroll data.
• Strong communication and cross-cultural skills to collaborate with international team members.
• Responsible for the accuracy and timeliness of each client\'s payroll
• Complete and deliver monthly checklist metrics

Provide clients with

• Ensure each client payroll calendar is managed timely and effectively with both the client and partners.
• Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.
• Serve as a client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.
• Is responsible for reviewing and communicating payroll changes between the client and local payroll vendors.
• Is responsible for auditing the local vendor\'s payroll calculations by running them via ADP Celergo system.
• ICAM will be responsible for managing all aspects and steps of the funding process.
• Maintains open items logs and tracks improvements to ensure all open items are closed.
• Maintains country-specific system access to the respective in-country platforms to look up and verify client queries in real-time
• Holds key country-specific knowledge based on compliance regulations for processing payroll.

Experience You Need

• Passion for Client Service Management
• Bachelor\'s degree from an accredited four-year college or university
• Minimum of 1-2 years of related in-country payroll experience (Germany) in a payroll service environment
• Local payroll platform knowledge and expertise (Germany)
• In-depth knowledge of in-country payroll regulations.
• Excellent written and verbal communication skills in both German and English
• Ability to maintain priorities in a constantly changing environment
• Strong organization skills
• Analytical skills
• Expertise using MS Office applications
• Ability to travel

Benefits

• Exciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the human capital management (HCM) industry and NASDAQ listed company
• Arrange your working hours and breaks flexible via your flextime account; Thanks to our company\'s internal regulation on flexible/mobile working, your professional and private life can be combined even better
• A competitive salary package awaits you
• Take advantage of our company-sponsored pension scheme
• Possibility of continuous development through participation in interesting trainings, projects and initiatives
• Our offices are modern and ergonomic workplaces, where you work and feel comfortable
• Stay fit and do your bit for the environment at the same time: Lease your dream bike via ADP
• 30 days of Vacation

What are you waiting for? Apply today!

Tobias K\xc3\xb6hlen | Sr. Talent Acquisition Business Partner EMEA Sales, Global Talent Acquisition, Global HR | Tobias.Koehlen@adp.com

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE\xc2\xae Magazine, and recognized by Forbes\xc2\xae as one of "The World\'s Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions worldwide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\'s culture and our full set of values.\n \n \n \n \n \n

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