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The Head of Digital Customer Interface is responsible for leading the development and implementation of digital customer interfaces that improve user experiences and drive customer engagement. This individual will lead a team of online specialists and Product Owners who work closely with cross-functional teams to ensure seam-less integration of digital interfaces across all customer touchpoints (e.g. Website, Webshop. Customer Portal), while staying up-to-date with industry trends and emerging technologies.

Primary duties and responsibilities

Develop and execute a strategic plan for enhancing our digital customer interfaces, ensuring align-ment with the company\'s overall business objectives and customer experience goals.

Lead a team of UX/UI designers, product owners, and other specialists to design, build, and optimize digital customer interfaces, including websites, mobile apps, and other digital touchpoints.

Collaborate with cross-functional teams such as Marketing Communications, Sector Marketing, Sales, and Product Development to ensure a consistent and seamless customer experience across all digital channels.

Establish and monitor key performance indicators (KPIs) to measure the effectiveness of digital customer interfaces and inform data-driven decision-making.

Stay current on industry trends, best practices, and emerging technologies in the digital customer interface space, and proactively identify opportunities for innovation and improvement.

Foster a customer-centric culture within the team and across the organization, championing the needs and preferences of our customers throughout the design and development process.

Manage the digital customer interface budget, ensuring the efficient allocation of re-sources and maximizing return on investment.

Develop and maintain strong relationships with external partners and vendors to support the delivery of high-quality digital customer interfaces.

Bachelor\'s degree in Computer Science, UX/UI Design, Customer Experience Management or a related field. A Master\'s degree or higher is preferred.

A minimum of 8 years of experience in digital customer interface design and development in global high-tech companies with at least 5 years in a leadership role.

Proven track record of designing and implementing successful digital customer interfaces that drive engagement and conversion.

Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing, intercultural team.

Excellent communication and collaboration skills, with the ability to effectively engage with diverse stakeholders across the organization.

Proficiency in modern web and mobile technologies, UX/UI design principles, and best practices in digital customer interface development.

Data-driven mindset with a strong focus on measuring and optimizing performance.

Passion for delivering exceptional customer experiences and a deep understanding of customer-centric design approaches, including websites, customer portals, eCommerce (Webshop)

Position can be globally, according to local work regulations

Up to 30% travel (internationally) required and a Full-time position

Location can be Oberkochen, but also any other global location\n \n \n \n \n \n

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