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The Global Digital Business Platforms department is globally responsible for all customer and consumer-facing digital interfaces, including ordering platforms. Ordering is the core global function of our business within ZVC, where success would increase the revenue of the business, whilst failure could have a direct impact on a customer\'s ability to place orders and therefore negatively affect revenue. The role holder will help manage the transition between current ordering processes and systems serving millions of orders a month globally in close alignment and collaboration with internal suppliers. The job holder\'s key responsibilities are:

To help define and execute the future of the ordering roadmap

Lead cross-functional collaboration to deliver online ordering systems in line with comprehensive business requirements

To manage existing ordering platforms for maximum business value and excellent customer & consumer experience

To enable country markets to make the best use of available ordering systems for maximum business benefit

Design solutions, perform acceptance testing, create user documentation, and support the rollout of new product features

Ensure product documentation is updated and maintained

Product analysis of existing features within order management systems

Work closely with Development and QA teams to design feature enhancements Key Competencies

The purpose of the ZEISS Core Competency Model is to ensure a well aligned and common ZEISS talent language defining what good looks like and ensuring comparable, reliable, and effective evaluation of mission critical behaviours. The core competency model defines the key behaviours enabling the #agenda25 and creating the desired ZEISS culture across all lines of business. There are 12 competencies making up the Core Competency model and the job holder is expected to strive to develop each one. However, three competencies below have been selected as particularly relevant for this role:

1. Customer Focus: Delivering customer-centric solutions and building strong internal and external customer relationships

2. Communicates Effectively: Developing and delivering convincing communications that address the unique needs of different audiences

3. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Proven success in results-focused delivery at a business level

Demonstrable product management delivery skills

Demonstrable people management and people development skills

Optical/Optician experience

Evidence of effective senior stakeholder management

Significant digital transformation experience

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